ISBN: 978-0-07-162579-1
Seven Keys To Delivering Great Customer Service, Even When You Don't Feel Like It!, Even When They Don't Deserve It!
Don’t just give them customer service.Give them Super Service!
For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.
Now, it has been completely revised and expanded to address today’s uniquecustomer-service issues....
