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The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer... By Frederick F. Reichheld

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List Price: TT$0.00
Our Price: TT$189.95 ( US$29.67 - Details)
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IN STOCK:
Name: RIK SERVICES LTD.  
Company Name: RIK SERVICES LTD. 
Type: seller active 
Payee: RIK SERVICES LTD. 
Store Description: Wholesalers and Retailers of text books, Stationary and books fo 
E-Mail Address: rosannaramserran112@hotmail.com 
Telephone Number: 652-4824,652-3830,653-3891 
Ships from and sold by RIK SERVICES LTD.
RIK SERVICES LTD.

Product Details

ISBN: 978-1-4221-7335-0 In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: “Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth. You also generate a vital metric: your Net Promoter Score. Since the b....

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