by Elaine K. Harris (Author)
Paperback: 192 pages
ISBN-13: 978-0135109311
Was: $275.00
The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven a....
