Customer Service: A Practical Approach

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by Elaine K. Harris  (Author) Paperback: 192 pages ISBN-13: 978-0135109311  Was: $275.00 The market-leader, Customer Service: A Practical Approach,  goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven a....

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